For more enquiries, please email (beadsofbullets@hotmail.com)

BEADSOFBULLETS

Where are we from?

Beadsofbullets is based in Singapore, worldwide shipping is available as long as you have paypal!

Will the sales be contributed to Korea's & Japan's Chart?

Yes, all album sales will be contributed to both Korea & Japan official music chart.

What is the currency stated on this website?

All prices are stated in SGD ($)

How do we get wholesale rates?

For bulk orders, feel free to drop us an e-mail (beadsofbullets@hotmail.com) for any further discussions!

How long do you take to reply e-mails?

All e-mails will be replied within 24~48 hours. Should there be any delay in replies, notice will be given on Twitter and in Telegram Channel.

How can i contact you?

Please contact us via: beadsofbullets@hotmail.com

ORDER

How long will it take for my items to arrive?

♦ Korea Pre-Order (New Release) – 1~2 weeks of waiting time counting from the released date + payment date
♦ Korea Pre-Order (Old Release) – 1~2.5 weeks of waiting time counting from the released date + payment date

♦ Japan Pre-Order (New Release) – 1~2 weeks of waiting time counting from the released date
♦ Japan Pre-Order (Old Release) – 1.5~2.5 weeks of waiting time counting from the released date

This is just a rough estimation of waiting time, subjected to changes due to circumstances*

How do i know my order is being verified?

An email will be sent to notify you once we’ve received your payment

PROCESSING = VERIFIED

Is shipping fees included?

Yes, unless otherwise stated.

What if the item(s) i want is/are not listed on your site?

Please drop us an email at beadsofbullets@hotmail.com along with the name of the item(s) you’re interested in 🙂

How do I know if there are updates for my order?

Update for orders (if any) will be given through email.

If there are no update emails, that means there are no updates (e.g. delay) given by the companies.

I did not receive any poster(s) for my order!

Please note that ALL posters are given according to availability. If you did not receive any posters, it either meant (1) your order was made after pre-order deadline; (2) poster availability is limited and hence, no poster(s) is/are allocated to you. NO refunds will be given should there be no poster(s) given.

Will my poster be folded?

Beadsofbullets will never fold your posters without your consent, all posters will be rolled.

PAYMENT

How do i verify my payment?

Click HERE to verify your payment!

How do i pay for my order(s) if i do not have an ATM card?

Please head down to the nearest CASH DEPOSIT ATM machine.
POSB and OCBC accepts bank deposit and NO ATM card is needed.
Feel free to contact for any guide/help!

Please remember to round up the amount, excess will be refunded.

Is Cash Upon Collection allowed?

Cash Upon Meet Up is only allowed/applicable for products that are listed under instocks.

For preorder products, Cash Upon Collection is not allowed and payment has to be in before orders will be placed.

What if the ATM did not produce any receipt?

Please note down the date and time of transfer and send us an e-mail immediately so we will check it for you!

What if i am unable to make payment on time?

Please email (beadsofbullets@hotmail.com) to request for an extension, but do note that it might not be applicable for certain products (e.g. concert goods) which have a hard deadline.

What if i did not receive any confirmation email after confirming my payment?

Please give 24~48 hours to verify your payment. If your order is still on-hold after 2 days, please contact immediately.

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COLLECTION/POSTAGE

How long can i keep my items with Beadsofbullets?

Please note that BEADSOFBULLETS will only hold your items for 1 month counting from your last order arrival. All goods will be confiscated after the last warning is given.

What if i do not have the time to collect my items?

Advisable for you to opt for delivery instead if you can’t make it to any of our collection within 3 weeks.

Will my items be confiscated if i failed to turn up the collection?

No, your items will not be confiscated.
However, you have to opt for delivery and pay for the charges.

This is only applicable for customers who have confirmed their meet up but failed to turn up for the collection without any advance notice.

I have not receive my parcel after weeks! What should i do?

Please note that BEADSOFBULLETS are not responsible for any lost normal postage.

For express delivery, please email (beadsofbullets@hotmail.com)

Why have I not receive collection email even though your arrival list includes an item that I've purchased?

Please note that items released for collection are based on the your ENTIRE order, and not separately by items that have arrived.

This meant that if you’ve ordered items with different release dates, the items that arrived earlier will only be released for collection when the item with the LATEST release date arrives.

Hence, if you wish to purchase items with different release dates, and wish to collect those items as soon as they arrived, please purchase the items SEPARATELY.

ACCOUNT

Is it a must to create an account?

No, you can choose not to create an account and check out with GUEST.

What is the use of creating an account with BEADSOFBULLETS?

To keep track of your orders easily and you do not need to fill up the same information again and again, strongly advisable!

What if i forget my password?

Click HERE to reset your password.

How do i register an account with BEADSOFBULLETS?

Click HERE to create!

RETURN & EXCHANGE

Return & Exchange policy is only applicable to purchases that is made through BEADSOFBULLETS.
We are not liable of defected goods for postages, please request for BOX postage for overseas buyers!

For any defected/wrong goods, please email beadsofbullets@hotmail.com with the unboxing video attached. Exchange/replacement (if possible) will only be considered when unboxing video is provided. Otherwise, any exchange/replacement request will not be entertained.

Please note that BEADSOFBULLETS will not be responsible for any missing content as long as the merchandise is SEALED.

 

How do i return the items to beadsofbullets?

Customers will bear the full responsibility in ensuring the items are packed and sealed properly.
We strongly encourage REGISTERED POSTAGE so we can track the parcel, we will not be responsible for lost mails during exchange.

Upon receiving the defected goods, we will replace a new one and mail it back to you, all postage fees will be covered by BEADSOFBULLETS.
A full refund will be issued back if the item(s) is/are out of stock.

COUPONS

All coupons are only valid for a period of time from the date of issue.
Coupons are NOT EXCHANGEABLE for cash.
ONE coupon is only permitted for ONE TIME USE.
No further extension of validity of coupon.

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