FAQ
BEADSOFBULLETS
Beadsofbullets is based in Singapore!
Yes, all album sales will be contributed to both Korea & Japan official music chart.
All prices are stated in SGD ($)
For bulk orders, feel free to drop us an e-mail (beadsofbullets@hotmail.com)
All e-mails regarding general enquired will be replied within 24~48 hours.
Enquires that require cross-checking etc. may take up to 5 working days to be replied.
*Please note that our staffs have working hours which differ daily, and do not work over weekends.
Please be reasonable in expecting replies through emails should you choose to email in at wee hours or over weekends.
Please contact us via: beadsofbullets@hotmail.com
Order
Albums (Supplier Ver)
♦ New Release – 1~2 weeks of waiting time counting from the released date
♦ Restock/Post-Release/Old Release – 1~2.5 weeks of waiting time counting from the release date*
Albums (Site Ver) / MD
♦ At least 2 weeks of waiting time counting from shipment date/arrival at KR warehouse
(Please note that sites DO NOT send out the items on the day of release date)
*Album (Restock/Post-restock/Old Release) might take a longer time as albums might be out of stock, and will take some time to restock.
All stated waiting time are subjected to changes depending on stock availability/other circumstances.
An email will be sent to notify you once we’ve received your payment
PROCESSING = VERIFIED
Yes, unless otherwise stated.
For most instances, no 2nd payment/top up is required.
For some cases, top up will be required due to several reasons including but not limited to:
(1) Additional domestic shipping fees incurred
(2) Actual album weight exceeds estimated album weight incurring more higher shipping fees
Please drop us an email at beadsofbullets@hotmail.com along with:
For albums: Group/Artist Name + Album Title
For MD: Site Link/Details
Update for orders (if any) will be given through email.
If there are no update emails, that means there are no updates (e.g. delay) given by the companies.
Please note that ALL posters are given according to availability. If you did not receive any posters, it either meant
(1) your order was made after pre-order deadline;
(2) poster availability is limited and hence, no poster(s) is/are allocated to you.
NO refunds will be given should there be no poster(s) given.
Beadsofbullets will never fold your posters without your consent, all posters will be rolled. Please purchase poster tube for your poster!
Payment
Click HERE to verify your payment!
Please note that verification payment should be done before the stated deadline. We reserve the rights to reject any orders with payment verification filled up after the deadline even if it has been transferred before that.
Please head down to the nearest CASH DEPOSIT ATM machine.
POSB and OCBC accepts bank deposit and NO ATM card is needed.
Feel free to contact for any guide/help!
Please remember to round up the amount, excess will be refunded.
Not allowed.
Please note down the date and time of transfer and send us an e-mail immediately so we will check it for you!
We do not accept late payments, full payment has to be made before the stated deadline for us to accept your order. In this case, your order will be cancelled.
Please give 24~48 hours to verify your payment. If your order is still on-hold after 2 days, please contact immediately.
There is no separate confirmation email sent. Once payment is verified, order status will be changed to ‘Processing’ and an automated email with be sent to the email address provided.
Collection / Postage
Please note that BEADSOFBULLETS will only hold your items for 1 month counting from your last order arrival. All goods will be confiscated after deadline and that there is no deadline extension request (with reason) from buyer.
Advisable for you to opt for delivery instead if you can’t make it to any of our collection within 3 weeks.
No, your items will not be confiscated.
However, there will be a penalty fee of $5 will be imposed if failed to turn up without any advance notice.
This is only applicable for customers who have confirmed their meet up but failed to turn up for the collection without any advance notice
These are the possible reasons:
(1) Albums/MD arrived in batches, and the batch that arrived did not include your order. (Allocated first-come-first-serve based on payment)
(2) The albums that have arrived are Supplier Ver, but you’ve purchased Site Ver which will take longer to arrive.
(3) You’ve opted for postage. No collection email will be sent to buyers who have paid for delivery when placing order.
(4) You have purchased items with multiple release dates AND opted for delivery. Your order will only be sent out after ALL the items have arrived (i.e. after the arrival of the item with the latest release date). Should you wish to collect your items as soon as they arrive, it is advisable for you to make separate orders OR opt for self-collection.
We do not entertain such requests. The quoted delivery charges are inclusive of delivery fees from our office to your address, material fees (including bubble wraps, tapes, stickers, box/mailing bags), GST etc.
It is not possible to collect online orders at the physical store as the online and physical store operates separately.
All orders made online can only be collected via Self-Collection at Mid View City or via delivery.
** Collection at physical/offline store is only allowed for selected items (bulky/fragile items) with additional charges. Option will only be offered by us depending on situation and will not be on customer’s request.
Return & Exchange
Return & Exchange policy is only applicable to purchases that is made through BEADSOFBULLETS.
We are not liable of defected goods for local deliveries and from sealed albums.
For any wrong goods received, please email beadsofbullets@hotmail.com with the unboxing video attached.
Exchange/replacement (if possible) will only be considered when unboxing video is provided. Otherwise, any exchange/replacement request will not be entertained.
Please note that BEADSOFBULLETS will not be responsible for any missing content as long as the product is factory SEALED.
Customers will bear the full responsibility in ensuring the items are packed and sealed properly.
We strongly encourage TRACKED DELIVERY so we can track the parcel, we will not be responsible for lost mails during exchange.
Upon receiving the wrong goods, we will replace a new one and mail it back to you, all postage fees will be covered by BEADSOFBULLETS.
A full refund will be issued back if the item(s) is/are out of stock.
Account
Coupons
All coupons are only valid for a period of time from the date of issue.
Coupons are NOT EXCHANGEABLE for cash.
ONE coupon is only permitted for ONE TIME USE.
No further extension of validity of coupon.