Return & Exchange policy is only applicable to purchases that is made through BEADSOFBULLETS. We are not liable of defected goods for local deliveries and from sealed albums. For any wrong goods received, please email beadsofbullets@hotmail.com with the unboxing video attached. Exchange/replacement (if possible) will only be considered when unboxing video is provided. Otherwise, any exchange/replacement request will not be entertained. Please note that BEADSOFBULLETS will not be responsible for any missing content as long as the product is factory SEALED.